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Terms & Conditions
(Service Agreement)

Pebble & Tide Counselling provides online counselling and English tutoring to individuals across Australia. All services are offered by Catherine Pross, a qualified counsellor, teacher, and psychologist in training.

By booking a session, you agree to these terms and conditions, which outline the nature of services, payment requirements, confidentiality, and client responsibilities.

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Scope of Services

Pebble & Tide offers:

  • Individual counselling for children, adolescents, and adults

  • Support for neurodivergent clients, trauma recovery, and emotional wellbeing

  • English tutoring and academic support to improve writing, comprehension, or confidence

All sessions are conducted online through secure video platforms through Halaxy. Counselling services are not crisis intervention and may not be suitable for individuals in acute distress. Pebble & Tide does not provide medical treatment or psychiatric diagnosis. If you are in crisis, please contact 000 or Lifeline (13 11 14).

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Session Structure and Fees

  • Intake Consultation: 60 minutes: $110

  • Counselling sessions: 50 minutes: $95

  • Tutoring sessions: 45 minutes: $50

  • Fees are listed clearly on the Services page and are subject to periodic review.

  • Payment is required prior to the session and is processed securely through Stripe.

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Cancellations and Refunds

Pebble & Tide Counselling follows a fair and transparent cancellation policy. A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. Sessions cancelled with less than 24 hours’ notice may be charged in full. For full details, please see the Cancellation Policy.

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Confidentiality and Record Keeping

All information shared during sessions is treated with the utmost confidentiality.
Confidentiality may only be broken when:

  • There is a risk of serious harm to yourself or others

  • There is a legal obligation to disclose (e.g. child protection requirements)

  • You provide written consent to share information with another professional

Client notes are securely encrypted within Halaxy, in accordance with the Privacy Policy and Australian Privacy Principles.

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Client Responsibilities

Clients are responsible for:

  • Providing accurate information relevant to their care or learning needs

  • Ensuring they have a quiet, private, and safe space for online sessions

  • Not recording sessions without prior written consent

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Technology and Access

While every effort is made to ensure stable online connections, Pebble & Tide is not responsible for interruptions caused by internet issues or third-party platform errors. In such cases, sessions will be rescheduled where appropriate.

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Agreement

By booking a session with Pebble & Tide Counselling, you acknowledge that you have read and understood these terms and conditions and agree to participate in services under these guidelines.

For questions or concerns, please contact:
📧 hello@pebbleandtide.com.au

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